Application of These Terms

These Terms and Conditions apply to all orders placed for products on our website.

By using our website and placing an order, you agree to be bound by these Terms.

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1. Orders

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1.1 Product Appearance
We make every effort to display our products as accurately as possible.

However, colours may vary slightly depending on your device, and packaging may differ.

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1.2 Eligibility
By placing an order, you confirm that you are legally capable of entering into a binding

contract (for example, at least 18 years old in the UK).

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1.3 Order Acceptance
After placing an order, you may receive an order confirmation email. This does not mean your order

has been accepted.

A contract is only formed when:

• Your order is confirmed, and/or

• Your order has been dispatched​

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1.4 Order Refusal
We reserve the right to refuse or cancel any order if:

• A product is out of stock

• Payment cannot be processed

• There is an error in pricing or product description

If payment has already been made, a full refund will be issued.

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2. Pricing

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2.1 Accuracy
All prices are listed on our website. While we aim for accuracy, errors may occasionally occur.

If a pricing error is identified:

• We will contact you

• You may choose to proceed or cancel

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2.2 Currency

All prices are shown in GBP (£).

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2.3 VAT & Charges
Prices include VAT where applicable but exclude delivery costs.
Shipping fees are shown at checkout.

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3. Payment

We accept secure payments via approved payment providers.

Payment is taken at the time of purchase.

Discount codes may be subject to additional terms.

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4. Delivery

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4.1 Delivery Times
Estimated delivery times are provided for guidance only and may vary.

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4.2 Delivery Issues
If delivery cannot be completed:

• The courier may attempt redelivery

• Or request collection

If the order is returned to us, we may issue a refund minus delivery costs.

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4.3 Responsibility

Responsibility for the product passes to you once delivery is completed.

Ownership transfers once full payment has been received.

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5. Returns & Cancellation

Please refer to our Returns & Refunds Policy for full details.

If you are a UK or EU customer, you have the right to cancel your order within 14 days

of receiving your goods, in accordance with consumer protection laws.

Returned items must:

• Be unused

• Be in original condition

• Include original packaging

Some items may not be eligible for return due to hygiene reasons.

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6. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our control, including:

• Natural disasters

• Transport disruptions

• Strikes or technical failures

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7. Intellectual Property

All content on this website, including branding, images, and designs, belongs to Veylor

and may not be used without permission.

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8. Contact

For any questions, please contact us via our Contact page or email.

Please include your order number when contacting us about an order.

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9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

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10. Legal

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

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