1. Introduction

At Veylor, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you:

• Visit our website

• Make a purchase

• Contact us

• Subscribe to our marketing

By using our website, you agree to the terms outlined in this Privacy Policy.

We may update this policy from time to time, and any changes will be posted on this page.

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2. Who We Are

Veylor is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or your data, you can contact us at:

📧 Email: support.veylorstore@gmail.com

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3. What Data We Collect

We may collect the following types of personal data:

• Identity Data: name, surname

• Contact Data: email address, delivery address

• Order Data: products purchased, order history

• Payment Data: processed securely via third-party providers (we do not store card details)

• Customer Support Data: messages and enquiries you send us

• Technical Data: IP address, device, browser type

• Usage Data: how you use our website

We do not collect sensitive personal data.

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4. How We Collect Your Data

We collect your data when you:

• Place an order

• Create an account

• Contact us

• Subscribe to emails

• Browse our website (via cookies)

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5. How We Use Your Data

We use your data to:

• Process and deliver your orders

• Communicate with you بشأن your order

• Provide customer support

• Improve our website and services

• Send marketing (only if you opt in)

• Prevent fraud and ensure security

We only use your data when legally permitted under UK GDPR.

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6. Marketing

If you opt in, we may send you emails about:

• New products

• Offers and promotions

You can unsubscribe at any time by clicking the link in our emails.

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7. Sharing Your Data

We may share your data with trusted third parties, including:

• Payment providers

• Delivery partners

• Website and hosting providers

• Analytics tools

We ensure all partners handle your data securely and in accordance with the law.

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8. International Transfers

Your data may be processed outside the UK.

When this happens, we ensure appropriate safeguards are in place to protect your data.

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9. Data Security

We use appropriate security measures to protect your personal data.

However, no online transmission is 100% secure, and you use our website at your own risk.

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10. Data Retention

We only keep your data for as long as necessary:

• To fulfill orders

• To comply with legal obligations

• To resolve disputes

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11. Your Rights (UK & EU)

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

• Withdraw consent

• Request data transfer

To exercise your rights, contact us via email.

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12. Cookies

We use cookies to:

• Improve your browsing experience

• Analyze website traffic

• Personalize content

You can control cookies through your browser settings.

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13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

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14. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

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15. Updates

We may update this Privacy Policy at any time.