VEYLOR – RETURNS & REFUNDS
Returns
At Veylor, we want you to be fully satisfied with your purchase.
If you’re not completely happy, you may request a return within 14 days of receiving your order, in accordance with UK consumer guidelines.
To be eligible for a return, items must:
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Be unworn and unwashed
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Be in original condition
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Include original packaging
We reserve the right to refuse returns that do not meet these conditions.
Exchanges
We currently offer exchanges for sizing issues, subject to product availability.
If you require a different size, please contact our support team and we will assist you as quickly as possible.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
Include clear photos of the issue so we can resolve it efficiently.
In such cases, we will offer:
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A replacement, or
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A full refund
at no additional cost to you.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved:
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Refunds are processed within 3–7 business days
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The amount will be returned to your original payment method
Please note: processing times may vary depending on your bank or payment provider.
How to Start a Return
To initiate a return, please contact us via our Contact page with:
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Your order number
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The reason for your return
Our team will guide you through the process step by step.
Final Note
We are committed to providing a smooth and reliable shopping experience.
If you have any questions, our support team is always here to help.